Shipping policy
Thank you for shopping with our store. We are committed to providing a smooth and reliable delivery experience for all customers across the United Kingdom.
Processing Times
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been successfully processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly extended during peak seasons, promotional periods, or due to high order volumes.
Shipping Destinations
We currently offer shipping throughout the United Kingdom.
At this time, we do not ship to PO Boxes, BFPO addresses, or international destinations unless otherwise stated.
Estimated Delivery Times
Estimated delivery times after dispatch are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 5–10 Business Days |
| Express Delivery | 3–7 Business Days (where available) |
Delivery estimates are provided as guidelines only and are not guaranteed.
Unexpected courier delays, adverse weather conditions, customs processing, or high seasonal demand may occasionally impact delivery times.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions or discounted delivery rates on eligible orders.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking updates to appear within the courier’s system.
Delayed, Lost, or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can investigate the issue with the courier.
While we work closely with our shipping partners to ensure timely deliveries, we cannot be held responsible for delays caused by:
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Courier disruptions
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Severe weather conditions
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Customs or security procedures
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Incorrect shipping information provided by the customer
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Unforeseen logistical issues beyond our control
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete.
We are unable to guarantee address changes once an order has been processed. Orders returned due to incorrect or incomplete address information may be subject to additional shipping charges.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographs of the item and packaging.
We will review the issue promptly and work towards a suitable resolution.
Contact Us
If you have any questions regarding our shipping policy or your order, please contact us via the contact form available on our store, and email us on support@sorceryvault.com
We aim to respond to all enquiries within 24–48 business hours.
Last Updated: May 2026Â