Refund policy

 

Return & Refund Policy 

At Sorcery Vault, customer satisfaction is our priority. This policy outlines your rights and our procedures for returns, refunds, and exchanges, in accordance with UK consumer protection laws.

Returns

  • Eligibility Period: You may return most products within 30 days of delivery.
  • Condition of Items: Products must be unused, in their original packaging, and in resalable condition.
  • Exceptions: Certain items cannot be returned unless faulty, including:
    • Perishable goods (such as food or flowers)
    • Intimate or sanitary products
    • Personalised or custom-made items

Refunds

  • Inspection: Once we receive your returned item, it will be inspected to confirm eligibility.
  • Approval: You will be notified whether your refund has been approved or declined.
  • Method: Approved refunds will be issued to your original payment method.
  • Timeline: Refunds are typically processed within 5–10 business days after approval.
  • Partial Refunds: Items not returned in their original condition may qualify for a reduced refund.

Exchanges

  • Faulty or Incorrect Items: If you received a defective or incorrect product, we will replace it at no additional cost.
  • Process: Please contact us before returning the item so we can arrange the exchange promptly.

Return Shipping

  • Responsibility: Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
  • Recommendation: We advise using a trackable shipping service to ensure safe delivery.

Contact Us

If you have any questions about returns or refunds, please contact our support team:
support@sorceryvault.com